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30 Day Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, not assembled and in its original packaging at a resalable condition. You’ll also need the receipt or proof of purchase and be the original buyer.

If you are looking to refund an item under our 30-day change of mind policy, freight and delivery expenses are considered a separate service and will be passed on to the customer. To facilitate this, Insource will deduct the shipping cost from the eligible reimbursement amount (the price of products purchased) and pay this to the courier directly on behalf of the customer. The Insource team will discuss these costs with you prior to processing the refund. You also have the option to organise your own shipping method, we recommend a service with tracking, we only credit goods when they arrive back in our warehouse and not when they are sent.

To start a return, you can contact us at info@insourceonline.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned such as custom products (special orders or personalized items), Gift Cards, used goods. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (ideally within 2 days of receiving your order) by contacting us on info@insourceonline.com.au , and the team will advise you on the quickest way to complete an exchange. We will also advise you any costs for shipping & handling where necessary. Please allow for processing & shipping times.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Note that shipping and handling costs are not refundable.

Damaged in Transit

We do our best to package all our products to avoid any damage however, if your order arrives and the packaging or items itself are clearly and significantly damaged, please take photos showing the damage and refuse delivery with the courier. Please contact us immediately and we will follow this up with the couriers.

If you notice damage after delivery, please also take photos of the damage and contact us as soon as possible (within 2 days) so we can work with you to remedy the situation. In this case, the return shipping fees will be covered by us.

Cancellation / Changes to order

If an order needs to be cancelled or changed, please contact us asap. If in the event the order has already been dispatched, we unfortunately cannot process a cancellation or refund until we receive all items back in the warehouse. We dispatch all orders at the earliest dispatch time possible so please contact us immediately.