Frequently Asked Questions (FAQ)

Explore our FAQ page for any questions you may have! Anything else feel free to let us know!

Discover answers about order times, shipping and dispatch, tracking, product info, payments and more. Get the information you need to make your online purchase with us a breeze!

Q: How can I place an order?

A: To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the prompts to provide shipping and payment information to complete your purchase.

Q: Are there any shipping charges?

A: Shipping charges vary based on your location and product dimensions such as size and weight will determine the postage costs. These will be shown at the checkout page before completing your purchase.

Q: What payment methods do you accept?

A: We have an integrated secure checkout for safe and secure shopping. We accept various payment methods including Apple Pay, Google Pay, credit and debit cards, PayPal and a variety of Buy Now Pay Later options such as Afterpay, Zippay, Klarna and Humm. Choose the option that suits you best during the checkout process.

Q: Can I modify or cancel my order after placing it?

A: If you need your order modified or cancelled, you can contact our customer support team for assistance. Please double-check your items and shipping details before completing the purchase.

Q: Can I change the shipping address after placing an order?

A: Yes, we can change the shipping address for an order. If you notice that the shipping information is inaccurate, please contact our customer support team as soon as possible or email us at with your order number.

If your order has already been collected by our couriers, we will require the items to be returned to our warehouse before we can proceed.  Please ensure your shipping information is accurate during the checkout process.

Q: How do I contact customer support?

A: You can reach our customer support team by email, the messenger app on our website, or by phone. Our customer support team is available Monday to Friday from 9:00am-5:00pm and Saturday from 10:00am-3:00pm. You can view our detailed contact information at the bottom of our website.

Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the designated courier's website.

Q: What is your return policy?

A: Our return policy allows for Change of Mind returns within 30 days from date of purchase. Please contact us to initiate the return process.

Q: Are your products covered by a warranty?

A: Yes, our products are covered by a 1 year warranty from date of purchase. Please refer to our "Warranty" page for specific details and instructions on how to claim warranty services.

Q: Do you offer gift cards?

A: Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and make for a great present for friends and family.

Q: How do I reset my password if I forget it?

A: To reset your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to create a new password.

Q: Are your products available in physical stores?

A: Yes, our products are available in our physical store. Our warehouse is located at Unit 6, 54-58 Nealdon Drive, Meadowbrook, QLD 4131. You can view our ‘Store Locator’ bottom of our website.

Q: How can I sign up for newsletters and promotional offers?

A: You can subscribe to our newsletter on the website. Subscribers receive exclusive promotions, product updates, and special discounts. Join us today!

Q: What should I do if I receive a damaged or defective item?

A: We apologize for any inconvenience. Please contact our customer support team within 7 days of receiving the item, and we will assist you in resolving the issue.

Q: Do you offer bulk or wholesale pricing?

A: Yes, we offer bulk and wholesale pricing for qualified affiliate or business partners. Please contact our team via email or phone for more information.