Shipping

 Shipping

Freight is calculated at checkout. For freight on multiple items, simply add all the products to your cart and use the shipping calculator upon checkout. If bulk orders are needed feel free to contact us via our website messaging portal for a custom quote. 

Our shipping time frame varies depending on your location and the items you have ordered, but generally speaking, your order will be immediately dispatched same (ordered by 12midday) or next business day and your products should arrive within 1-7 business days Australia wide. (Please note: During high volume sales periods, dispatch will be up to 2-3 business days, we highly appreciate your patience).

Shipping may be affected by factors such as the distance, weather and various logistics related delays in which case, please take this into consideration for the rare occurrence of slower shipping times. When this happens, we will keep you up to date as needed. 

** During Busy periods, please allow an extra 3-5 business days for delivery. All estimated delivery times are highly dependent on location and availability of courier services. 

Busy periods & promotions include (but not limited to): End of Financial Year (June), Black Friday (November), Christmas, Boxing Day & New Year period (Dec-Jan). 

Pre-Order Items

A ‘pre-order’ refers to a high-demand item currently on backorder and in transit from our manufacturer. Each pre-order item includes an ‘estimated release date,’ which is the date provided by the shipper for its expected arrival to us. This date is displayed on the product listing.

Please note that stock may arrive either earlier or later than the estimated date, as customs or transit delays, while rare, are unpredictable and can sometimes occur. Orders containing a pre-order item will be held until the item is back in stock, and the entire order will then be dispatched the following business day. If you prefer to receive your other items sooner, we recommend placing separate orders.

For updates on your pre-order, don’t hesitate to reach out to us.

Delivery Terms & Conditions

• Items have a shipping cost unless the listing/item states it is Free Postage. Freight costs vary for each buyer depending on their postcode/location.
• Deliveries cannot be sent to a post office box / parcel lockers as we do not exclusively use Australia Post. To avoid delays, please enter a street address in your shipping address at checkout.
• Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only.
• Delivery charges are quoted as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.
• It is your responsibility to advise us:
• If someone will be available to sign for the delivery.
• If there is somewhere safe it can be left if no one is home (e.g. around the back of the house)
• If the address is a business address. If so we will require information regarding the business hours and the name of the building.
• If you miss the delivery, you may be required to pick up your delivery from the freight companies depot or can arrange a re-delivery with the freight company, however, this may result in additional delivery fees.
• We cannot advise you of the exact day and time delivery will occur however, we will email you the tracking details and the freight company contact details and they can provide you with a better estimation of the time.
• Items may be delivered with additional packaging for transit protection, or on a pallet for ease of transportation. It is not our responsibility for the removal of any waste at the delivery location.
• If you are looking to refund an item, freight and delivery expenses are considered a separate service and will be passed on to the customer. To facilitate this, Insource will deduct the shipping cost from the eligible reimbursement amount (the price of products purchased) and pay this to the courier directly on behalf of the customer. The Insource Online team will discuss these costs with you prior to processing the refund.
• Heavy Items will be dispatched on pallets. Depending on location, size & weight factors, possible pick-up request may be required from closest Courier Depots if there is no forklift access at your provided address. This will be communicated before dispatching your order. Our goal is to find the quickest, safest and closest solution to get your order to you. 
• On the rare occasion in where items are damaged during transportation & transit, please take photos/videos at time of delivery and communicate with the team at Insource within 24 hours of receiving items.