All of our products come with at least a 1 Year Warranty. This warranty covers any inquiries regarding your product and any manufacturer’s faults that may occur. Manufacturer faults are issues that arise due to the way a product was made.

If your product arrives faulty, defective, has missing parts or has been damaged during manufacturing process, please send photos and contact us within 2 days of receiving your order.
Depending on the fault, we will provide a solution or options for you.

Faults/Warranties do not cover:

  • Normal wear & tear
  • Damage from abnormal use/abuse
  • Damage due to improper installation or assembling
  • Insignificant variations / minor imperfections that do not effect the function of the product
  • Damage occurred during your own manual handling or transportation of goods
  • Damage to external packaging
  • Damage from using items on wrong materials, surfaces, or environments

For any claims, please contact info@insourceonline.com.au and provide us with your order # / proof of purchase. Only the original purchaser of the item can make a claim.